A human path always exists
Any consequential automated decision can be reviewed by a person, and the route to that person is visible at the point of the decision.
Automation should absorb work, not accountability. The moment a decision touches someone's livelihood, record or standing, there must be a person who can be reached and named.
THIS RULES OUT
- No appeal process hidden behind a help centre search.
- No system whose only interface is a machine.
- No support channel that exists to exhaust the person using it.
HOW TO CHECK US
- Review routes published with the decision, not in a separate policy page.
- Response times reported publicly once the paths are live.